![]() |
|
Today is: |
| Message from PMS | The Faculty | | Administration | Chat | HISTORY OF LHMC | | Your Comments | |
�
�CITIZENS
CHARTER
�
LADY
HARDINGE MEDICAL COLLEGE &
NEW DELHI
DIRECTORATE GENERAL OF HEALTH SERVICESLADY
HARDINGE MEDICAL COLLEGE & SMT. S.K. HOSPITAL
NEW
DELHI
-���� What services are available in this hospital?
-���� The quality of services they are entitled to,
-�������� The means through which complaints regarding denial or poor quality of service
will be redressed.
�
�
Yet we insist that all our users receive courteous and prompt attention.
General Information:�
This hospital has: -
�
Doctors:��� 262 (including Residents)
Nurses:���� 600 (including supervisory staff)
Beds:�������� 877
�
Doctors wear white aprons and Nurses are in uniform.
�
All staff members are issued identity cards.
�
Enquiries:
�
Reception & Enquiry Office is located at the entrance of the hospital.
�
Location guide map is displayed in lobby near Reception.
�
Illuminated boards indicating different areas/Departments of hospital are displayed.
�
Smaller guide maps are also installed.
�
Telephonic enquiries can be made through telephone numbers: 23408400 (General) & 23408300 (Casualty).
�
The list of the faculty members of the college and hospital is displayed on board at the entrance lobby of the Institution from College gate.
�
The list of faculty members is displayed on boards in each clinical department.
�
The duty roster for faculty members & resident medical doctors is displayed on the notice boards of all the departments.
�
A board displaying the names of doctors/specialists of clinical departments has been put up at the Reception.
�
Emergency Services:
�
Gynae Emergency:�������������������� Timings 24 hours, all days.
�
Casualty: �����������������������������������Timings 24 hours, all days.
�
Casualty Medical Officer:�������� Available 24 hours, all days.
�
Medical Officer I/C Casualty is available from 10.00 AM to 5.00PM on weekdays and 10.00 AM to 1.00 PM on Saturday.
�
Addl. Medical Supdt., I/C Casualty for supervision and coordination is available in Gynae Office from 9.00 AM to 4.00 PM on week days and 9.00 AM to 1.00 PM on Saturday.
�
Duty Doctor is available round the clock in major specialities viz. Medicine, Surgery, Orthopaedics.� Senior Residents from above specialities, Eye and ENT are on Call.
�
Specialists will be available on Call.
�
The decision to call a specialist is that of the treating doctor.
�
Failure to respond to a call is regularly monitored by the HOD of the concerned discipline.
�
Emergency cases are attended-to promptly.
�
In serious cases, treatment management gets priority over paper work like registration and medico legal requirements.� The decision rests with the treating Doctor.�
�
Emergency Operation Theatre is maintained on a regular basis to ensure that it is usable at all times.
�
Free telephone is available at the entrance of Casualty for patients and their attendants.
�
Out Patient Departments:
�
(i)�������� For all specialities available in the hospital
�
Morning ��������������������� :����������� 9.00 AM to 1.00 PM
�
(Registration of New� :� 8.30 Am to 11.30 AM
patients in respective
OPDs)
�
(ii)����������� Antenatal clinic :����������� Monday, Wednesday, Friday
�
Registration of new
Patients����������������������� :����������� 12.30 PM at Reception
�
Other clinics���������������� :����������� 2.00 PM onwards
�
(iii)������ Evening ����������������������� :����������� 2.00 PM to 4.00 PM
�
(only special clinics held)
�
�
Special Clinics are available for :
�
Diabetic clinic�������������������������� Aphakia clinic������������� ����������� Chest clinic
Glaucoma clinic����������������������� Cardiac clinic���������������� ����������� Fundus clinic
Neuro clinic����������������������������� Optho-Optic clinic������ ����������� Sterility clinic
Uveltis clinic ��������������������������� Post-Natal clinic ����� ����������� Refraction clinic
STD & ����������������������������������� Contact lens clinic��������������������� PMT clinic
Leprosy clinic
�
Indoor Treatment: -
�
All patients admitted in General Wards of the Hospital are treated free of cost.
�
Free diet is provided to all patients in the General Wards.
�
One attendant pass is given to every admitted patient.
�
Visitors are allowed only during notified visiting hours.
�
Investigations like CAT Scan, Ultrasound, Barium meal, ECHO, TMT etc. are charged for as per Govt. approved rates.
�
For Poor patients, the Additional Medical Supdt can waive these charges partially or fully on the recommendation of the treating doctor.
�
A Staff Nurse is on duty round the clock in the ward.
�
Admitted patients should contact the Staff Nurse for any medical assistance they need.
�
Laboratory: -
�
Sample Collection Room � :����������� Week days 8.30 AM to 10.30 AM
����������������������������������������������� ����������� Saturdays 8.30 AM to 10.00 AM
�
Biochemistry Lab.���������������� :����������� Week days 9.00 AM to 4.00 PM
(Routine)��������� ����������������������� ����������� Saturdays 9.00 AM to 1.00 PM
�
(Emergency)���������������������������� :����������� 2.00 PM to 8.00 PM
����������� ����������������������� ����������� 8.00 PM to 8.00 AM
�
Pathology Lab. ����������� :����������� Week days all investigations
����������������������������������������������� ����������� 9.00 AM to 4.00 PM
�
����������������������������������������������� ����������� Autopsies
����������������������������������������������� ����������� 9.00 AM to 6.00 PM
�
����������������������������������������������� ����������� Saturdays ? all investigations
����������������������������������������������� ����������� 9.00 AM to 6.00 PM
�
����������������������������������������������� ����������� Autopsies
����������������������������������������������� ����������� 9.00AM to 2.00 PM
�
24 hours Haematology Lab.���� :����������� Week days & Saturdays
(near Blood Bank)�������������� ����������� 2.00 PM to 9.00 AM
����������������������� �����������
����������������������������������������������� ����������� Sundays & Holidays
����������������������������������������������� ����������� 24 hours
�
Microbiology Lab.���������������� :����������� Week days ? all investigations
����������������������������������������������� ����������� 9.00AM to 4.00 PM
����������������������������������������������� ����������� Saturdays 9.30 AM to 1.00 PM
�
Emergency Lab.���������������� :����������� Sundays 9.30 AM to 10.30 AM
�
�
Timings:
�
Emergency lab. 24 hours all days.
�
Routine investigations
�
Week Days ���������������� :����������� 9.00 AM to 4.00 PM
�
Saturdays�������������������� :����������� 9.00 AM to 1.00 PM
�
Sundays & Holidays closed.
�
�
Collection Timings :
�
Week days ����������������� :����������� 9.00 AM to 11.00 AM
Saturdays�������������������� :����������� 9.00 AM to 10.30 AM
�
Sundays and Holidays closed.
�
Reliability and promptness of laboratory results is ensured as tests are done by automatic machines.
�
Reports are made available within the shortest possible time, which will be specified.
�
Blood Bank:
�
Licensed Blood Bank is available in the hospital.
�
It caters to the requirements of our patients.
�
The Blood Bank is also a zonal testing centre for HIV.
�
Equipment and Facilities Available:
�
This hospital has the following services available.
�
CAT SCAN
EEG
ECG
ICU
X-ray
Ultra Sound
Testing Laboratory
Charges for various tests are displayed at the Reception of the hospital both in English & Hindi.
�
For poor patients, the Additional Medical Supdt can waive these charges partially or fully on the recommendation of the treating doctor.
�
For every payment properly authenticated official receipt is given at the cash collection.
�
The hospital has its own Electrical & Mechanical Units for ensuring proper maintenance and working of its various equipments.
�
If any major/essential equipment is out of order, information regarding the same is displayed.
�
The likely date of re-commissioning of the equipment will also be displayed.
�
Miscellaneous Facilities:
�
Wheel Chairs and stretchers are available on request at the main Reception of the hospital for the facility of the patients who are not in a position to walk.
�
Lifts are available near I.C.U. /Surgical Ward.
�
Two Ambulances are available for use, round the clock for transfer of patients to other hospital.
�
There is standby generator to cater to emergency services in case of breakdown of electricity.
�
Public Telephone Booths are available at two locations in the hospital entrance area.
�
Adequate drinking water facilities are available.
�
Canteen for visitors and out patients is open up to 11.00 PM.� Rates are reasonable.
�
Medico legal post-mortem work for designated Police Stations of New Delhi Police Distt. and Police Station Pahar Ganj is conducted in the Hospital.
�
Time-bound notification of all births and deaths to Registrar?s Office is done by the Medical Record Department.
�
Complaints/Grievances:
�
There will be occasions when our services may not be up to your expectations.
�
Please do not hesitate to register your complaint.
�
It will only help us to serve you better.
�
There is a designated medical officer whose name and location is displayed in the hospital for attending to all grievances.
�
Every grievance will be duly acknowledged.
�
We aim to settle your genuine complaints within 10 working days of its receipt.
�
If we cannot, we will explain the reasons and time we will take to resolve.
�
Suggestions/complaints boxes are also provided at various locations in the hospital.
�
A Public Grievance Committee exists in DGHS on issues, which are not resolved within the hospital.
�
Name, designation and telephone number of the Grievance Officer is displayed at the Reception.
�
�
Please retrain from demanding undue favours from the staff and officials.
Please provide useful feedback and constructive suggestions.� These may be addressed to the Medical Superintendent� of the Hospital. Senior citizens in LHMC/Smt. S.K. Hospital are being following facilities :�
Separate queues for Sr. Citizens in the Reception &Admission Counter (RAC), OPDs, Medicine dispensing counters, Laboratories, Special Investigation counters to avoid long waiting period.
Proper sitting arrangements.
Required guidelines issued to all for prompt and special care to Sr. Citizens e.g. Staff on different counters like RAC, Medical Social Worker (MSW) etc. are instructed help Sr. Citizens.